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Technology Solutions That Drive Business Forward

STEM Smart IT team is a diverse network of consultants and industry professionals with a global mindset.

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Strategic IT Consulting Services

AI & Automation

Intelligent AI solutions to automate processes, improve efficiency and help your business make smarter decisions.

AI Strategy & Consulting
Generative AI Solutions & Chatbots
AI-Powered Business Automation
AI Customer Support & Virtual Assistants
AI Calling & Voice Automation
Intelligent Document Processing & Data Extraction
AI-Powered Analytics & Business Intelligence
Machine Learning Model Development & Integration
AI Workflow Optimization & Process Automation
AI Solutions Integration with Existing Systems

Cybersecurity

Comprehensive cybersecurity solutions to protect your business, systems, devices and data.

24/7 Security Operation, Vulnerability Scanning
Email security setup and Management
Multi-factor authentication (MFA), single sign-on (SSO)
Endpoint devices and infrastructure Backups for data loss prevention
Policies & SOPs drafting for IT and Cybersecurity
Cybersecurity trainings
Vulnerability and Privileged Access Management
MDM - Device management, software deployment and patch management
Endpoint encryption for Windows and Mac devices
Penetration testing & remediation activities

Quality/CSV/CSA & Compliance

Computer System Validation solutions designed to support quality, compliance and validated GxP systems.

QA Oversight and IT Project Management for GxP systems (Quality, Lab, Regulatory, Pharmacovigilance)
Develop and provide CSV/CSA services and approve deliverables for SaaS, IaaS, PaaS
GxP Computerized Systems Periodic Reviews, Release Mgmt to ensure validated state maintenance
Implement and Validate QMS, DMS, TMS (Quality, Document and Training Management) systems
Enterprise systems (LIMS, LES, CDS, SDMS/Integration Manager etc.)
Implement and manage SDLC for GxP systems according to GAMP guidelines
IT Vendor Audits
Liaison between IT and QA
Standalone Lab systems (Rees, Softmax etc.)
Develop Equipment and Vendor Qualification Programs
Draft & update Change Controls, CAPA, Deviations & SOPs
SAP Validation

Managed IT & Help Desk

Reliable IT infrastructure, network and helpdesk solutions to keep your business connected, secure and productive.

Setup On-prem, Cloud and Wi-Fi network
Microsoft 365 setup and configuration, SharePoint document management and collaboration (BOX, OneDrive etc.). Folder taxonomy structuring and access management
Ticketing system setup - Manage helpdesk, Build laptops, Troubleshoot issues, Asset Management, Change Control of SOX, Non-GxP Apps, IT Support Metrics, SLA’s
Patching & Upgrading, Backup Monitoring
Onboarding & Offboarding processes, precise hardware and software inventory
Software installation, configuration and maintenance
SAP Installation and maintenance
ServiceNow Installation and maintenance
Salesforce Installation and maintenance

Cloud Infrastructure & Solutions

Innovative cloud-based solutions designed to enhance creativity, collaboration, productivity and digital business performance.

Cloud Strategy & Consulting
Cloud Migration Services
Cloud Application Development
Cloud Infrastructure Management
Cloud Collaboration Solutions
Cloud Data & Storage Solutions
Cloud Security & Compliance
Cloud Performance Optimization
Cloud Backup & Disaster Recovery
Cloud Support & Maintenance

Strategic IT Consulting

Structured project scoping and planning services designed to define clear requirements, align resources and establish a strong roadmap for successful project delivery.

Project Scope Definition
Requirements Gathering & Analysis
Project Planning & Roadmapping
Timeline & Milestone Planning
Resource & Team Planning
Budget & Cost Estimation
Risk & Dependency Assessment
Technology & Solution Planning
Project Feasibility Assessment
Project Delivery Strategy

Help Desk IT Services

Reliable IT support services that keep your users productive, systems running smoothly and technical issues resolved quickly.

24/7 Help Desk Support
IT Ticketing & Issue Management
Desktop & Laptop Support
User Account & Access Support
Network & Connectivity Troubleshooting
Hardware & Software Troubleshooting
Security & Endpoint Support
Software Installation & Configuration
IT Monitoring & Incident Response
Remote & On-Site IT Support

Data & IT Governance

Data and IT governance solutions to strengthen data integrity, security, compliance and business processes.

Data integrity program and remediation
Computer software assurance and validation
Risk assessment and vulnerability assessments
Security management and system administration
DI governance, policies and procedures
Data maps and business process mapping

Project & Product Services

Turning innovative ideas into practical, market-ready product concepts that create real business value.

Idea generation and concept development
Market research and opportunity analysis
Customer needs and user experience insights
Product concept and feature planning
Business feasibility and value assessment
Product roadmap and launch strategy
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